Imagine opening your website and you are greeted with the 404 message? That’s what happened to me mid June, 2013. I was devastated! Earlier in the month, a franchise friend Christopher Jackson, College Hunks, alerted me that my email was bouncing back. I trouble-shooted the issue with help from HostGator live chat. It took a few hours but it was all under control. Little did I know, that was just the beginning of my technical issues!
Yes, I am geeky. Social geekery, that is. There are many things about technology geekery that I do not understand nor do I have the desire to do so.
One Website crisis led to another crisis and it stretched for days. A few days into the issue, I just wanted to throw my hands up and give up. I longed for the days when I was a franchise brand President. Don’t get me wrong, leading a brand was stressful and high level decisions needed to be made. But I also had a team! A great group of team players that were there to support and help me lead the franchise. Launching a new business for the last year without a team made me sad. I missed my team.
But …. (Susan Young, Get In Front Communications told us on Social Geek Radio that a sentence can start with “But”) … I realized that giving up is not part of my DNA and in order to continue to build my organization and now re-build my Website, there were a few things I needed to do.
Here are the lessons I learned:
Know When to Call Reinforcements
It’s hard for an entrepreneur to admit that help is needed. When the time comes, it’s critical to assess the problem and find the expert that you can trust to resolve the issue. For me, that expert was my very Geeky colleague AK Stout, Saying It Social. There is still much to be done with my Website but I’m confident we are on the road to recovery.
Customers Come First
As much as I want everything up and running perfectly today, no actually I want it done yesterday, my clients come first. I have commitments to clients and my own weekly radio show, Social Geek Radio that needs to run smoothly. As much as I hate to say it, I’m learning from the experience. I am not an word press expert but in order to put my Website back together again, I am learning new skills that otherwise I would never have needed.
Ha! Patience is something I have when it comes to my grandchildren and my clients. Patience is not something I have an abundance of when it comes to my own business. With patience comes a desire to make sure that everything is done right. Good is good but great is better and I’m working to be great! I will work through the dust and soon everything will be back in order better than ever.
As I learned during my visit at Blinds.com with my former team, experimenting without fear can be fun, educational and productive. Wish me luck!
What has challenged you as an entrepreneur?